Informativa sui rimborsi

Our 14-day return policy means that after receiving your item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at novaglow.clienti@gmail.com. We will provide the return address by email once your request has been approved. Return shipping costs are the customer's responsibility.

If the return is accepted, we will send you instructions by email on how and where to ship the package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at any time at novaglow.clienti@gmail.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please don't hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day EU Cooling-off Period Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as when you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at novaglow.clienti@gmail.com.

International Orders (Outside the European Union)

For orders shipped outside the European Union, the following additional terms apply:

Customs, Duties & Taxes NovaGlow is not responsible for any customs fees, import duties, or taxes applied by the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office before placing an order.

Delivery Times Delivery times for international orders vary depending on the destination country and local customs processing. NovaGlow is not responsible for delays caused by customs clearance or local postal services.

International Returns International customers wishing to return an item must contact us at novaglow.clienti@gmail.com within 14 days of receipt. Return shipping costs are entirely the customer's responsibility. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Non-Serviceable Regions Some countries or regions may not be eligible for shipping due to carrier or regulatory restrictions. If your country is not available at checkout, please contact us for assistance.