Returns and Refunds Policy

Our 14-day return policy means that after receiving an item, you have 14 days to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at novaglow.clienti@gmail.com Returns must be sent to the address we will provide via email after the request has been approved.

If your return is accepted, we will send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer.

You can always contact us for any return questions at 

novaglow.clienti@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.